HOW TO CANCEL YOUR ORDER

Placing an order on Golfoy.com is an easy task.

FOR NEW CUSTOMERS

FOR RETURNING CUSTOMERS

HOW TO CANCEL YOUR ORDER

If for some reason you need to cancel your order, please contact us immediately by emailing to [email protected] or calling us on our customer care number. You can also go to our account dashboard and click on my orders. There you can select your order and click cancel the order. Keep your order reference number handy so that one of our Customer Service Representatives can assess the status of your order and provide advice on cancellation. Unfortunately, we would not be able to process the cancellation request if the order has already been delivered from our warehouse. Orders are only eligible for cancellation if the cancellation request is received before the shipping of goods. A cancellation request can be made by picking the same in the "My Account" section of the customer dashboard. Once a cancellation request is received, a refund will be processed back to the original payment method in case of pre-paid orders. Also, a replacement can only be availed once per order if the above conditions are met. Multiple replacement requests for the same order, will not be entertained in any case.

HOW TO MAKE CHANGES IN ORDER

If you would like to make any changes to an order that you have already placed with us, please contact us by email at [email protected] or call our customer care with your order reference number. One of the Golfoy customer representative’s team will be happy to assist you with any changes you want to make on your open order. Please note we will not be able to process a cancellation request if the order has already been dispatched from our warehouse.

How to return product

Products may only be returned or replaced if they are eligible as per the information given below each product's page. Return & exchange facility can only be availed within 96 hours of the goods being delivered to the shipping location. Golfoy.com will not be liable for any errors after the 96 hours are exhausted. Return pickup can be only arranged for pin codes covered by our return courier partners. Once your return is received at our fulfillment center, you will receive a replacement against the returned product or a full refund in the form of a store credit or gift card, which can be redeemed during a future purchase at Golfoy.com. Any outbound shipping charges paid will not be refunded if the order is self-returned by the customer.

Please follow these directions to replace the product using our pickup service:

1. Go to the 'My Account' section of the website and select return or replace option for your current order if you are an existing customer.
2. Fill in the necessary details and await further details from the golfoy.
3. In case you have a guest account. Kindly contact our customer service team to arrange a manual pickup by writing an email to [email protected] service will arrange a pickup after the request is received.
4. If our return pickup courier partner does not cover your pin code, you need to self return the product to our warehouse by your preferred courier.
5. Include all original packing materials, manuals, and accessories that came with the product. The product and its packaging should be in resalable and brand new condition.
6. Refund or replacement will be initiated, once the product reaches our fulfillment center and passes our quality check.
7. The transit time for the returned package to reach our fulfillment center is generally 8-10 business days. Upon receipt of the return, The replaced product is shipped directly to the customer, or the refund can be initiated in compliance with the policy.

NOTE: Returns/Replacement/Exchange is not applicable for custom/special orders, products customized according to customer's requirements, and products sold at a special price (over and above the website price)

HOW TO PAY FOR THE PRODUCT

As a global online shopping website, we accept a variety of major payment methods. To ensure you continue shopping with the utmost confidence, we accept all Credit & Debit cards along with PAYPAL, GOOGLE CHECKOUT, VISA, Visa Electron, MASTERCARD, AMEX, Maestro and in some special cases we also accept Bank Wire Transfers.

HOW TO EARN GOLFOY POINTS WHILE SHOPPING

Earn your Loyalty Points

Over the Period, we have learned the importance of putting our customers first. To thank our returning client base, Golfoy.com offers the industry’s most exclusive money-back Loyalty Points system. Since the program began in 2017, we have given away tens of thousands of INR to our loyal members. Now it’s your chance to take advantage!

HOW TO REDEEM POINTS

On the cart page, on the right column, there will be a box to redeem golfoy points. Enter the points to redeem by adjusting the points slider or entering the number of points in the text field, and click the redeem button. The points used will be deducted from the order total. Click on proceed to checkout.

HOW TO AVAIL OFFERS AND PROMOTIONS

We at Golfoy.com run promotions, deals, and competitions on a regular basis all year long. Sign up for our weekly newsletter to receive the latest from the world of golf. Plus, be sure to follow us on Facebook, Instagram, and Twitter for more amazing offers.

If you have a discount coupon and wish to avail of it, go to Cart Page and navigate to discount coupon block just below redeem points, add the coupon code provided and click apply.

Your discount will be updated in the cart total; click proceed to checkout to place your order.

HOW TO EARN GOLFOY MONEY (REWARD POINTS)

Check out all the SIMPLE ways you can earn Golfoy.com points:

CREATE FREE ACCOUNT

EARN POINTS BUYING OUR PRODUCTS

EARN 100 POINTS FOR YOUR REFERRALS

EARN POINTS REVIEWING OUR PRODUCTS